Thank you for visiting our AckermanGamer Game Top-up Card Store! We are committed to providing you with fast, secure, and convenient delivery of virtual goods. Please carefully read the following complete delivery process and instructions before purchasing.

1. Overview of delivery methods

We offer two main delivery methods, depending on the type of card you purchased:

【Digital Edition】Instant automatic delivery

【Physical card】Express logistics delivery

Your order will enter the corresponding delivery process according to its type.

2. [Digital Edition] Instant Automatic Delivery Instructions

This method is applicable to all electronic codes, digital keys and virtual recharge cards.

Delivery process:

Payment successful: After your order payment verification is passed (usually within a few minutes of online payment).

System processing: Our system will automatically process the order and assign a unique and valid recharge code from the card pool.

Information Delivery: The code will be sent to you instantly via two main channels:

A. Order page display:

After the payment is successful, the page will automatically jump to the [Order Details Page].

Please carefully find and copy your top-up code on this page. This code is usually clearly displayed under the headings such as "Product Key", "Top-up Code" or "Card Information".

Strongly recommend: Take a screenshot or copy the code exactly and use it as soon as possible.

B. Send to registered email address:

We will also send an order confirmation email containing the top-up code to your registered email address.

Please note: Please check your 'Spam' or 'Promotional' folders, as sometimes messages may be misidentified.

Delivery time:

In most cases: Instant - within 5 minutes. You can get it after the payment is successful.

In rare cases (such as system delays, high concurrent orders): no more than 30 minutes.

If you have not received the message within 30 minutes, please refer to the "Frequently Asked Questions" below for further details.

3. [Physical Card] Express Logistics Shipping Instructions

This method is suitable for physical plastic cards that are collected or given as gifts.

Delivery process:

Order processing: After your payment is successful, we need to review the order, pick and physically pack it within 1 working day.

Logistics handover: After packaging, we will send it to you through our cooperative international express company (such as DHL, FedEx, EMS, etc.) .

Tracking Number Update: Once your package is picked up by the courier, we will update the tracking number in your order details. You will receive a notification email with the tracking number.

Full tracking: You can use the tracking number to track the location of your package in real time on the official website of the corresponding courier company.

Delivery time:

Processing time: 1-2 business days (weekends and holidays will be extended).

International Shipping Time:

Major cities in North America/Europe: 7 - 15 business days

Asia/Oceania: 7 - 15 business days

Other areas: 7 - 15 working days

Please note: The above is an estimate. The specific delivery time will be affected by factors such as customs inspection, holidays and weather.

IV. Important Notices and Disclaimer

Regional Restrictions: Please ensure that the game top-up card you purchase is compatible with the region where your game account is located (e.g., US, EU, Hong Kong, Japan, etc.) before purchase. We are not responsible for any top-up failures due to region incompatibility.

Code Security: The top-up code/key you receive is unique and irreversible. Once delivered to you through the above channels, delivery is complete. Please keep it safe and do not disclose it to others. We are not responsible for code leaks or theft caused by personal reasons.

Logistics Risk: We promise to ensure secure packaging and accurate delivery of your physical card. However, we cannot assume direct responsibility for any delays, loss, or damage that may occur during international shipping. We will assist you in inquiries and claims with the courier company.

Customs and Taxes: For international shipments of [Physical Cards], the recipient may be required to pay import duties, VAT, or other taxes depending on the laws of the destination country. These charges are the recipient's responsibility and we cannot estimate or pay them on their behalf.

5. Frequently Asked Questions (FAQ)

Q: I purchased the digital version, but I haven't received the code for more than 30 minutes. What should I do?

A: Please follow the steps below:

Refresh or log in again to your [Order Details Page].

Check your email inbox thoroughly (including spam folders).

If none of the above can be found, please contact our customer service immediately and provide your order number. We will manually check for you.

Q: I received a code, but when I tried to top up, it said it was invalid or had been used. What should I do?

A: This is extremely rare. Please first confirm:

The code you entered is correct, with no extra spaces.

The region of the code matches the region of your game account.

If an error message still appears after confirmation, please contact customer service immediately and provide a screenshot of the order and the error message. We will initiate an investigation and verify with the publisher.

Q: Can I change the delivery address of the physical card?

A: Yes. Before the order status changes to "Shipped", you can contact customer service to modify the address. Once the order is shipped, the address cannot be changed.

Q: What should I do if my physical card package is lost during logistics?

A: Please provide your order number and we will assist you in initiating a formal inquiry with the courier. Based on the courier's investigation, if the item is confirmed lost, we will process it according to their compensation policy or re-ship it for you.

Customer Support

If you encounter any problems during the delivery process, we are here to help:

Submit a Support Ticket: Please submit a request through the "Contact Support" or "Help Center" pages on the website and include your order number.

Customer Service Email: 18850685726@163.com

Online Customer Service: ( +86 ) 18850685726

Service hours: Monday to Friday, 9:00 - 18:00

Hangzhou Zhongjia Shunyi Technology Service Co., Ltd.